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CRM Today: mobilkom austria Subsidiary in Slovenia--Si.mobil-Vodafone--Deploys Amdocs Billing Latest CRM NewsResearch ReportsProducts & ServicesBusiness DealsCorporate OrdersCorporate Performance HR WatchSubmit your Story AmericaEurope & MEAsia & PacificWeb SeminarsPost an Event Job OpportunitiesJob RequestsPost your Job OfferSubmit your CV by Document TypeAcademic PapersArticlesCase StudiesPresentationsWhite PapersResearch Reportsby IndustryFinanceRetailTelcoGovernmentHealthcareUtilitiesSubmit your Document Billing & Account ManagementBusiness IntelligenceCall CentersContent ManagementCustomer AnalyticsData Mininge-BusinesseCRMEmail MarketingEmployee Relationship ManagementEnterprise Resource PlanningKnowledge ManagementPartner Relationship ManagementRelationship MarketingSales AutomationSupply Chain ManagementWeb Services EditorialHighlightsExperts CornerExperts PanelAsk the ExpertsBooksFree MembershipCorporate Membership CRM Software & SystemsProfessional Services & ConsultantsAnalyst Groups & Research ServicesResources & Associations Exhibitions & Conferences List your Company Post your news story Editorial Joined up communicationsToday, communicating with customers via one channel alone is not satisfactory. Most consumers have access to multiple channels, and have very distinct views on which type of message they wish to receive across each. These preferences are often so strong that a customer will refuse to respond to even the most enticing and exciting offer, if it is delivered over the wrong medium. Read more... Highlights Closing the Gap Between Your Business and Your Customers: How Transpromo Solutions Turn Static Documents into Customized CommunicationsAttracting and retaining customers has never been more important to a company’s bottom line and overall financial health, particularly in today’s challenging economic climate. Companies have spent a fortune on customer relationship management (CRM) implementations in an attempt to provide a better customer experience, but these systems are not able to automate the numerous customer touch points in a consistent manner -- one that’s capable of leveraging and protecting their brand and providing a truly unique and informed customer experience. It's a missed opportunity and one that organizations are desperate to resolve.by Dennis Ladd, CEO Read more... What's New? With SMS taking off in the Americas, mobile e-mail continuing strong growth in developed regions, subscriber growth driving messaging adoption in Asia-Pacific, and social networks lifting the messaging boat across nearly all regions – revenues from mobile messaging are set to hit $212 billion by 2013. mobilkom austria Subsidiary in Slovenia--Si.mobil-Vodafone--Deploys Amdocs Billing mobilkom austria standardizes on Amdocs Billing across its Austrian and Slovenian operations for time-to-market advantages, strengthening the provider’s brand value Friday, 02 February 2007 Amdocs, the leading provider of software and services to enable integrated customer management and the intentional customer experienceTM, today announced that Si.mobil-Vodafone, mobilkom austria's wholly-owned mobile subsidiary in Slovenia, has successfully deployed Amdocs Billing. Amdocs is providing Si.mobil-Vodafone with convergent voice and data billing and rating for current and emerging services, across multiple lines of business. With Amdocs Billing, Si.mobil-Vodafone will be able to accelerate introduction of new services, offer bundles and price plan options, maximizing revenues from next generation offerings, while creating a customer experience that sets the provider apart from its competitors. Amdocs has been supporting billing and rating at mobilkom austria, Austria's largest mobile provider, for the past eight years. During this period, the mobilkom austria group has implemented the Amdocs Billing platform to support its operations in Liechtenstein, and is now implementing it in Slovenia as well. A successful collaboration between teams from mobilkom-austria, Si.mobil-Vodafone and Amdocs lead to the completion of the current project in record time and to a simultaneous -- or "flash-cut" -- conversion of Si.mobil-Vodafone's subscribers onto the Amdocs platform. What CRM solution is right for your business? 1. What are you looking for in a CRM solution? (Check all that apply) Lead tracking/management Contact tracking/management Sales pipeline/forecasting analysis Marketing campaign tracking and reporting Call center tracking 2. What industry are you in? --- Admin Services Advertising Agriculture Apparel Architecture Banking Biotechnology Chemicals Communications Construction Consulting Education Education (Schools) Electronics Energy Engineering Entertainment Environmental Finance Food & Beverage Forestry Government Hardware Healthcare Hospital Hospitality/Lodging Insurance Legal Machinery Manufacturing Media Mortgage Non-Profit (Local) Non-Profit (Regional) Non-Profit (National) Real Estate Recreation Relocation Services Research Restaurant Retail Retail (Small) Security-Alarms Shipping Software Technology Telecommunications Transportation Travel Utilities -Other- 3. How many employees will work with this system? --- 1 2 - 4 5 - 10 11 - 15 16 - 25 26 - 50 51 - 100 101 - 200 201 - 500 501 - 750 More than 750 4. What is your Zip/Postal Code? "Amdocs Billing enables us to offer our customers better service and better targeted retention plans," said Andreas Maierhofer, chief executive officer at Si.mobil-Vodafone. "By leveraging our membership with the mobilkom group of companies and Amdocs' excellent delivery capabilities and superior technology, we are building a consistent customer experience across the mobilkom austria group." Amdocs Billing offers a single customer view across different offerings, including next generation multimedia messaging services (MMS), video streaming and mobile commerce transactions. It also provides Si.mobil with advanced support for corporate customers. "The inherent modularity of Amdocs Billing has enabled us to leverage our past investments in Amdocs Billing to now benefit from IT synergies across our different markets," said Walter Goldenits, IT Director, mobilkom austria. "This allows us to introduce standard billing practices and a single rater that can support data, voice and content services. It also helps us execute an organizational-wide integrated customer management strategy". "We are happy to extend our previous success with the mobilkom austria group to help Si.mobil bring to market the best and most useful services to its customers," said Michael Matthews, chief marketing officer at Amdocs. "The proven modularity of Amdocs Billing supports customer-driven upgrades based on evolving business needs and will ensure Si.mobil has a platform that can accommodate future growth in subscribers as well as services." CRM Today Other Latest News of this Category: Talisma to Provide Integrated CIM Suite to WildBlue Communications AirMed International Offers Customers "Peace Of Mind" With Cistera Networks Sage SalesLogix Mobile CRM Chosen by Armstrong World Industries Tier-One U.S. Utility Chooses ViryaNet Technology to Automate its Mobile Workforce Convergys Consolidates MTS Allstream's Billing and Customer Care Operations Search News Stories Corporate Members Get FREE one-year magazine subscriptions from CRM Today! 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